A GopherOps product

Every review, answered before your coffee's cold.

Paste a review or a complaint. Mark where it came from and how many stars. GopherReply drafts a ready-to-send response in your business's own voice — and flags anything that needs your eyes first.

7-DAY FREE TRIALCARD REQUIRED TO STARTCANCEL ANYTIME
Restaurants & cafés Salons & spas Retail shops Home & trade services Auto shops Fitness studios + more
GopherReply mascot
★★☆☆☆ · Google review
"Crew showed up an hour late and left scuff marks on the hallway floor. Wish someone had called ahead."
GopherReply drafts
TICKET #0118 · GOOGLE · ★★☆☆☆Tier 3 · Major

I'm sorry the crew ran an hour behind and left marks on your floor — that's not the visit we want to leave behind, and I've flagged both with the team lead. I'd like the chance to make it right — reach out to me directly and I'll take care of it. — Morgan, Owner

How it works

Three taps, not a blank page.

01 — Paste it

Drop in the review or complaint exactly as the customer wrote it — Google, Yelp, a comment card, a phone call, anything.

02 — Mark the source

Toggle where it came from and how many stars, if any. In-person and email complaints don't need a star at all.

03 — Get your ticket

A ready-to-send reply in your voice, an alternate tone to choose from, and a clear flag if it needs the owner's eyes first.

Try it free

See your own reply in about 10 seconds.

No signup, no card — paste a real review below and watch GopherReply draft the response live.

Built-in judgment

It doesn't just reply — it knows when not to.

Every piece of feedback gets sorted into one of four tiers before a response is ever drafted, so the serious ones never go out on autopilot.

Tier 1Praise

A glowing review gets a warm, specific thank-you — no action needed from you.

Tier 2Minor negative

A small complaint is handled with grace and an apology — drafted and ready, nothing for you to do.

Tier 3Major negative

A serious complaint gets a careful, specific response — and a flag so you know it happened.

Tier 4Escalation required

Anything legal, safety, or property-related stops here — GopherReply hands it straight to you with a private script for how to respond directly.

Your dashboard

Every review, tracked automatically.

No spreadsheet, no guessing what needs attention — every response is saved and categorized the moment it's generated.

34
Responses this week
4
Needed your eyes
5
Channels covered
Praise
22
Minor negative
8
Major negative
3
Escalation required
1

Example dashboard, shown with sample data.

Who it's for

All the attention of a full-time review manager — without adding headcount.

Restaurants, salons, retail shops, home and trade services, auto repair, fitness studios, and any other small business that wants every review answered quickly and well, without pulling someone off the floor to do it.

Pricing

One plan. Everything included.

GopherReply — Operator

$15/ month, per location
  • Unlimited review & complaint responses
  • Every channel — Google, Yelp, TripAdvisor, OpenTable, Facebook, in-person, phone, email, social DM
  • Escalation flagging for anything legal, safety, or property related
  • Saved ticket history for your team
  • Voice tuned to your type of business

Card required at signup; you won't be charged until day 8.